Shipping policy

Shipping

1. Our default shipping agent is Canpar, Purolator & Canada Post.
2. In all cases we pass on our heavily discounted rates to you, our customer. We do not operate our Shipping Department as a profit Center. Please note that your shipping cost is calculated on-line using an integrated Purolator shipping module, using the annual negotiated discounted rates. Our Purolator online quotes are estimates based on weight and volume calculations. We reserve the right to change the shipping charges. If this occurs you will be contacted for approval before your order is processed.
3. All orders are shipped from our Canadian Shipping Centre in Peterborough, Ontario, Canada. In cases of shipping arrangements other than standard ground service including expedited shipments, all additional charges for customs and or brokerage will be the responsibility of the customer.
4. Alypsis Inc. takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance.
5. We currently do not require orders to be signed when delivered.
6. However should customers want the signature required option, a fee of $10.00 will be charged by Purolator.
7. Alternative shipping methods are available on request, however we take no responsibility for shipping that is arranged by our customers. This includes the following:
1. Customers using their own shipping account
2. Customers using their own courier
3. Customers arranging for a third party to facilitate shipping.
4. Should a customer decide to handle their own shipping arrangements, we require that a WAIVER be signed. This ensures that we aren't held accountable for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorize us to process the customer's credit card.
8. Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment.
9. Some Essential Oils are classified as Hazardous Goods when shipped by air. Because of this only ground shipments are available for essential oils. Express shipments (Air) are available at cost on bottles and raw materials.
10. Back orders, though rare, are not automatically shipped. Regular ordering policies will apply on arrival of stock.
11. We NOW ship to Alaska, Hawaii and Puerto Rico. However customers will be asked to sign a NON-CONTINENTIAL SHIPPING WAIVER. This denotes that Alypsis Inc. will not be responsible for any loss, damage or delays that may result when shipping outside Canada. Please note the following conditions will apply:
1. Orders that are shipped by Canada Post may take between 4 to 6 weeks or longer depending on the season, distance to travel or volume done by Canada Post. We can have orders shipped by air with Purolator, however all oils will be excluded due to their high flash points.
2. Payment for all non-continental orders must be made by WIRE TRANSFER.
3. In the event of dispute, Alypsis Inc. will be released of all responsibility once proof of shipping has been produced.
12. We offer free shipping to customers in Canada. The rules are as follows: Customers with orders over $400 CAD. An exception to this rule is made for orders consisting mostly of empty bottles, lids or Products of size 250ml/g or higher.

Order Cancellations

Because our orders are processed so quickly, orders cancelled after they have been filled will be charged a 20% restocking fee. The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than 48 hours.

Our default shipping agent is Canpar & Canada Post.

1. In all cases we pass on our heavily discounted rates to you, our customer. We do not operate our Shipping Department as a profit Center. Please note that your shipping cost is calculated on-line using an integrated Purolator shipping module, using the annual negotiated discounted rates. Our Purolator online quotes are estimates based on weight and volume calculations. We reserve the right to change the shipping charges. If this occurs you will be contacted for approval before your order is processed.
2. All orders are shipped from our Canadian Shipping Centre in Peterborough, Ontario, Canada. In cases of shipping arrangements other than standard ground service including expedited shipments, all additional charges for customs and or brokerage will be the responsibility of the customer.
3. Alypsis Inc. takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance.
4. We currently do not require orders to be signed when delivered.
5. However should customers want the signature required option, a fee of $10.00 will be charged by Purolator.
6. Alternative shipping method are available on request, however we take no responsibility for shipping that is arranged by our customers. This includes the following:
   1. Customers using their own shipping account
   2. Customers using their own courier
   3. Customers arranging for a third party to facilitate shipping.
   4. Should a customer decide to handle their own shipping arrangements, we require that a WAIVER be signed. This ensures that we aren't held accountable for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorize us to process the customer's credit card.
7. Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment.
8. Some Essential Oils are classified as Hazardous Goods when shipped by air. Because of this only ground shipments are available for essential oils. Express shipments (Air) are available at cost on bottles and raw materials.
9. Back orders, though rare, are not automatically shipped. Regular ordering policies will apply on arrival of stock.
10. We NOW ship to Alaska, Hawaii and Puerto Rico. However customers will be asked to sign a NON-CONTINENTIAL SHIPPING WAIVER. This denotes that Alypsis Inc. will not be responsible for any loss, damage or delays that may result when shipping outside Canada. Please note the following conditions will apply:
    1. Orders that are shipped by Canada Post may take between 4 to 6 weeks or longer depending on the season, distance to travel or volume done by Canada Post. We can have orders shipped by air with Purolator, however all oils will be excluded due to their high flash points.
    2. Payment for all non-continental orders must be made by WIRE TRANSFER.
    3. In the event of dispute, Alypsis Inc. will be released of all responsibility once proof of shipping has been produced.

Order Cancellations

Because our orders are processed so quickly, orders cancelled after they have been filled will be charged a 20% restocking fee. The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than 24 hours.